Right of withdrawal and return terms and conditions
Terms and conditions of New More AB: we follow for our the Distance Trading Act, which means that you always have the right to cancel your purchase, within 14 days of receiving the item. You are responsible for the return cost. These terms and conditions apply for online sales. For business customers the terms and conditions in our contract apply.
If you want to cancel your purchase, please notify us via email to firstname.lastname@example.org. The message must clearly state which purchase it is, state the order number and product, and that you regret the purchase. It is not considered an exercise of the right of withdrawal if you don’t pick up a package or not receive a delivery.
If you cancel your purchase, you have to return the product back to us. Without undue delay and no later than 14 days after the day you notified us of cancellation of your order. It is sufficient that you return the product before the withdrawal period has expired. The product should be returned with original packaging and any transport fuses. And the product returned must be complete, with all parts, accessories, operating instructions, etc.
Examine the product
You can of course look at and examine the product. Remember to handle the product carefully and only so much as necessary to determine the product’s nature, properties and function. So like you would in a store. If the product is returned dirty, damaged or with any part missing. We reserve the right to deduct a reduced value with refunding.
You as a customer bears the risk of the product being damaged or lost during return shipping. So make sure it is packaged carefully an consider insurance for the shipment. You have to pay the cost of return shipping.
Exemption from the right of withdrawal
The right of withdrawal does not apply to services. Such as installations, that have already been done before the withdrawal period has expired.
The refund will be made without undue delay. But only when we have received the item back from you. Or when you have submitted proof that you have returned the item, whichever occurs first. Depending on the payment method you used, we will refund the money using the same. And the refund will not cost you anything.
If you return only part of the order, we will reimburse the value of that goods. Not costs for the purchase in general, like the cost of shipping.
If your item is faulty or if an error has occurred during delivery, you may have the right to complain about your purchase. Then you may have the right to demand redress, price deduction or compensation to remedy the error or have the right to cancel the purchase and get your money back. If you believe that a product or service is incorrect please report to us by email.
Remember that you must submit your application within a reasonable time after you noticed or should have noticed the error. You must report the defect within one year of receiving the product at the latest. When you complain about a product, we start from your description of the error. Which is why it is important that it is as detailed as possible. If the product turns out to be faultless or that the damage has occurred due to external damage, we will charge you a troubleshooting fee and any cost for shipping.
In the event of a valid complaint, we are responsible for all your costs, such as return shipping, in connection with the complaint. Attach a copy of the receipt (if any) for the return shipping for as fast handling as possible.
We strive for all customers to be satisfied. And always try to agree with you in the first instance on a solution in case something goes wrong. Because of that, feel free to contact us if you are not satisfied.
If a dispute arises that we can not resolve together, you can turn to the General Complaints Board. We participate in any proceedings in the General Complaints Board and follow their recommendations.
General Complaints Board
101 23 Stockholm
You can also contact Consumer Europe, an independent unit within the Swedish Consumer Agency.
Link to European Commission online dispute resolution (ODR) platform; http://ec.europa.eu/odr